Please read these terms carefully before using our services.
SELLER OR THE COMPANY means SC Yolo Pilates SRL, with registered office in Bucuresti, sector 1, Matei Voievod no 49, registered with the Trade Registry under No. 45651875, J40/2870/2022, tel. +40 754 782 615, email: weare@yoloromania.com
CUSTOMER means any individual or legal entity that places an Order.
ORDER means the electronic document whereby the Customer sends the acceptance of the offer to sell a product via the Online Store.
WEBSITE means the website available at: yoloromania.com
2.1. Terms apply to all Product sales via the Online Store to any Customer.
2.2. Before using the Online Store, a person must register on the Website.
2.3. Registration is allowed only for persons having the legal capacity to execute official documents.
2.4. The registered user has sole liability for the security of its password.
3.1. A User can place an Order only if it provides a valid e-mail address and phone number.
3.2. The Seller reserves the right not to accept Orders that do not comply with these conditions.
3.3. The Contract is considered executed when the Seller accepts Customer's Order.
The Customer may choose one of the following payment methods:
5.1. Products sold on the Website are new and accompanied by a tax invoice.
5.2. Product prices are specified on the Website in RON. All prices include VAT.
5.3. The Company reserves the right to change prices listed on the Website.
6.1. The Seller undertakes to deliver Products within the period provided. Delivery shall not exceed 30 days.
6.2. The Seller does NOT deliver orders during weekends or national holidays.
7.1. Shop Products
Consumer Customers are entitled to cancel the purchase of physical products purchased through the Shop within fourteen (14) days of receiving the goods, provided that the products are returned in accordance with the Company's Return Policy and applicable consumer protection laws.
7.2. Services and Memberships
The right of cancellation set out in Section 7.1 applies exclusively to physical products purchased through the Shop. It does not apply to services, class packages, memberships, training sessions, workshops, events, or any other digital or in-person services offered by the Company, except where cancellation or withdrawal rights are expressly required under applicable law.
7.3. Installment Payment Terms for Memberships
The option to pay for 10-, 20-, or 30-session Memberships in installments is offered solely at the discretion of YOLO Pilates. YOLO Pilates reserves the right to approve or deny installment payments on a case-by-case basis.
The Member acknowledges and agrees that the price per session within a Membership varies depending on the total number of sessions purchased, with Memberships comprising a greater number of sessions benefiting from a lower per-session rate.
By electing to purchase a Membership, including under an installment payment plan, the Member undertakes to pay the full Membership Fee in accordance with the agreed payment schedule.
If, for any reason, the Member does not use all sessions included in the purchased Membership and the Membership is terminated, cancelled, or expires before all sessions have been used, the value of the sessions actually attended shall be recalculated by applying the pricing applicable to the lower-tier Membership corresponding to the number of sessions used. If the number of sessions attended does not correspond to any available Membership package, the recalculation shall be made using the standard price applicable to individual sessions.
If the amount paid by the Member is less than the amount resulting from such recalculation, the Member shall pay the outstanding balance within five (5) business days from the date on which YOLO Pilates notifies the Member of the amount due.
If the amount already paid by the Member exceeds the recalculated value of the sessions attended, YOLO Pilates shall not be entitled to claim any additional payment from the Member.
Complaints shall be sent to: Customer Care Department, email: weare@yoloromania.com
Complaints shall be solved within no more than 15 days.
Romanian law shall govern any Contract executed as a result of accepting an Order.